FAQ
Questions, answered.
Everything you need to know about our restoration process, shipping, and results.
We specialise in Pokémon cards, modern and vintage. If you are unsure about a specific finish or issue, DM us clear photos before you send it and we can take a look.
Turnaround depends on the tier and our current queue. Your estimated completion date shows in your live order tracker once your cards arrive.
We work with everything from lightly worn to visibly damaged. Results depend on the card. If you are unsure, check our Restoration Explained articles or DM us photos before you send it.
It depends on the card and your goal. Restoration can improve presentation and reduce visible defects, but market value varies. If you are restoring for grading, we will recommend the approach best suited to your card and goals.
Sleeve, top loader (or semi-rigid) and team bag, then sandwich between two rigid pieces of cardboard. Use tracked shipping. After checkout, we will send simple packing steps.
Full Restoration is our complete surface, edge, corner and crease restoration, returned grade-ready. Card Clean is a deep surface and edge clean with holo polishing to reduce light scratches. Card Assessment is an in-person, informal pre-grade opinion. Add-ons: Grade Prep ($15 per card) to get cards ready for grading, Slab Crack if a card needs to come out of an existing slab first, and Express Skip the Queue to move Full Restoration cards to the front.
We do not submit cards for grading, but we can help you choose the tier that best matches your grading goals.
Because restoration is a hands-on service, refunds typically are not available once work has started. If you need to cancel, contact us as soon as possible and we will help based on your order status.
Signed cards need extra caution. Depending on the signature placement and finish, we may be able to help. Send photos first so we can take a look.
Choose your tier, place your order, then ship your cards using the packing steps. Then follow every stage in your live order tracker.
Yes. Vintage cards are often more delicate, so we take a preservation-first approach to keep things safe while improving presentation.
We accept the standard Shopify checkout options available in your region, including cards and Shop Pay.
Yes. Your live order tracker shows every stage, from arrival to return, plus the tracking for your return shipment.
Some damage, like whitening or missing material, can't be fixed. If you are unsure, DM us photos before you send it. Once your card is with us, we do the best we can with it.
Bundle deals may be available at checkout depending on the service. If you have a bigger submission, contact us and we will help you pick the best option.
Card Assessment is approximately 1 week. Card Clean is approximately 1 to 2 weeks. Full Restoration is approximately 4 to 8 weeks, or approximately 2 to 3 weeks with Express Skip the Queue. These are estimates and can vary with our current queue.
Return shipping is tracked but not insured by default. Your cards are safely packed and sent back to the address you gave at checkout, with tracking sent to you. If you would like insurance on the return, email us at contact@fullrestorecards.com and we will organise it for you.
No. Whitening is where the coloured top layer of the card has worn or chipped away, usually along the edges and corners, exposing the white card stock underneath. The material is physically gone, and restoration can only work with what is already on the card. Covering whitening would mean adding paint, ink or new material, which is an alteration. We never do that, and grading companies treat any added material as altering the card. What we can do is make sure the rest of the card is as clean, flat and sharp as possible, and if you're unsure whether whitening will hold your card back, ask us before you send it.